The Garden’s primary entrance and exit is accessed via a wooden ramp. Should you have any difficulties accessing the Garden through this entrance please inform our staff, and they will assist in guiding you to an alternate entrance.

Onsite parking is not available at the Garden. The lane located at Carrall Street (between Keefer and Pender Streets) can be used for passenger drop off. The nearest parking lot is located at 180 Keefer Street.

Due to our current operating procedures we are unable to provide on site storage.

Please always be mindful while visiting the Garden of safety and security. The Garden’s Jade Water Pond is uncovered, and without railing, therefore we encourage you to speak with a staff member upon arrival if you would like a personal guide.

The Garden has a number of emergency exists that all open onto street level on Carrall or Keefer street. Please follow the guidance of staff in the event of an emergency.

If you would like to join a sensory tour of the Garden please contact our Tour Facilitator to plan your visit.

The Garden offers a number of quiet spaces to relax and enjoy, such as our Musician’s Pavilion in our Scholar’s Courtyard. For quieter times, we encourage visitors to plan their visit during the week, before lunchtime.

If you are visiting during the Chinese New Year period please note that we will be hosting large school groups during the week, and we therefore recommend weekend visits morning visits to avoid crowds.

Service, guide, assistance, and companion animals are welcome at the Garden while wearing their official vest. Should you have any questions about bringing a service animal into the Garden please do not hesitate to contact our Visitor Services team.

There is a co-ed accessible washroom located alongside the Gift Shop.

The Garden is equipped with a range of seating options throughout the Garden. If at any time you require additional seating, please do not hesitate to speak with a staff member and they will be happy to assist.

Wheel chairs are available at zero charge upon request. Please contact our Visitor Services desk in advance of your arrival to reserve a chair to avoid disappointment.

Like most museums, our Garden has a strict no food or drink policy for all visitors. There are no vending machines or lunchroom facilities, however visitors are welcome to eat in the courtyard outside our entrance, or in the Dr Sun Yat Sen Public Park next door to our Garden.
Please ask us for Chinatown lunch recommendations if you are interested in eating in a nearby restaurant or cafe.

The Garden is an indoor and outdoor space that offers covered walkways to shelter our visitors from rain and sun. Our rooms are built in the traditional Ming Dynasty style, and all except for our Gallery, the Hall of One Hundred Rivers, are unheated. We recommend wearing outerwear while exploring the Garden. The lighting throughout the Garden is natural light, supplemented in some spaces with electric lighting. There are no large light displays, or overly bright lighting in the Garden.

Like most museums, our Garden has a strict no food or drink policy for all visitors. There are no vending machines or lunchroom facilities, however families are welcome to eat in the courtyard outside our entrance, or in the Dr Sun Yat Sen Public Park next door to our Garden.
Please ask us for Chinatown lunch recommendations if you are interested in eating in a nearby restaurant or cafe.

We recommend you dress appropriately for the weather! Our walkways are covered so visitors are sheltered from rain and sun. Our rooms are not heated except for one large hall -the Hall of One Hundred Rivers.