Shop Manager

We are seeking a Shop Manager to oversee the continued development of our Eight Treasures Gift Shop.

Responsibilities
• Manage daily operations and execution of all aspects of the shop
• Ensures highest level of customer satisfaction
• Work with marketing department to develop marketing strategies to increase sales at shop
• Opens and closes facility is attentive to and responds to security and emergency response
• Performs other related duties, projects and programs as required including assisting or other departments in events, administrative and operational matters
• Drive shop profitability – achieve targets for revenue, net profit, inventory labour costs and controllable shop expenses
• Provide leadership in driving improvement of inventory management, product strategy, supplier management
• Lead frontline shop staff to perform above expectations
• Utilize relevant data, statistics and computer based tools to improve the effectiveness and efficiency of retail business
• Assist with recruiting volunteers, scheduling and training for new and current volunteers
• Provide recommendation and play a critical role in effective safety and security management
• Provide timely support to visitor services when required
• Support rental client site visits and coordination of rental events
• Assist supervisor to oversee cash count, bank deposit and reconciliation of daily records, and perform general on-site maintenance and housekeeping duties

Qualifications
• 3 years minimum experience in a supervisor level role in a retail, sales, customer service or hospitality industry
• Experience driving top-line sales, communicating reporting data and control expense
• Strong understanding of service excellence in a retail environment
• Ability to think and implement in a fast paced entrepreneurial environment
• Must be able to work days, nights and weekends
• Proficiency with Microsoft Office, Word, Excel, Outlook, Power Point and POS system.
• Self-initiative to be able to work independently and as part of a team

To apply please forward a cover letter and resume to careers@vancouverchinesegarden.com

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